Welcome to our FAQ section! Here, you'll find answers to common questions about our custom rigid box design services, pricing, account management, and more. We’ve put together this guide to help you get the most out of your experience with satvikpackaging.com. If you need further assistance, feel free to contact our support team!

About the Service

  • What is this website about?
    This website provides custom design files for rigid box packaging solutions, tailored to the dimensions and specifications you input.
  • What types of boxes can I create designs for?
    We offer designs for various box types, including gift boxes, collapsible boxes, magnetic closure boxes, drawer boxes, or two-piece lid and base boxes. If you have a new box type idea, please write to us and if our design team can make it, we will include the same on our site.

Account and Login

  • Do I need to create an account to use the service?
    Yes, an account is required to access the design tools, track your order history, and manage your account balance.
  • Can I log in using my social media account?
    Yes, we support social media logins, making it easier to access your account with one click.

Using the Design Tool

  • How do I input my box dimensions?
    You can enter your box dimensions in the form provided on the file generation page. Make sure to select your preferred unit (mm, cm, or inches) to ensure accurate measurements.
  • What file formats will I receive?
    You will receive your design files in DXF format, which is compatible with most cutting and design software.
  • What is a DXF file?
    A DXF (Drawing Exchange Format) file is a CAD data file format developed by Autodesk. It is widely used for sharing and transferring design data between various software applications and material cutting equipment.
  • Which design software can import DXF files?
    DXF files are highly compatible and can be easily imported into most popular design software, including Adobe Illustrator, CorelDRAW, Inkscape or Autocad. This makes it simple for you to view, edit, or modify your box designs as needed.
  • Can I share the DXF file with my material cutting vendor?
    Yes, you can! Our DXF files are ready for instant use and can be shared directly with material cutting vendors, such as die cutters or laser cutters. The files are optimized for precision cutting, ensuring a seamless experience for both you and your vendor.
  • Why should I use DXF files for my projects?
    DXF files are known for their accuracy and compatibility across different platforms and cutting technologies. By using a DXF file, you ensure that your designs are reproduced precisely, whether you’re working with intricate details or simple shapes.

Pricing and Payments

  • How is the pricing structured?
    We operate on a credit-based system where each design generation costs a set number of credits. You can purchase credits through our payment gateway to use on the site.
  • Which payment methods do you accept?
    We use Razorpay for payments, supporting multiple payment methods, including credit/debit cards, UPI, and net banking.
  • What happens if my payment fails?
    If your payment fails, no problem. You can attempt the payment again.

File Generation and Downloads

  • How long does it take to generate a file?
    File generation is typically instantaneous, allowing you to download your custom file as soon as you submit your specifications.
  • Can I download a file I previously generated?
    Yes, your previous designs are available in your account history, where you can redownload any file without additional charges.

Refunds and Cancellations

  • Can I cancel a file generation request?
    Once a file has been generated, it cannot be canceled as it is a custom service created based on your specifications.
  • Do you offer refunds on unused credits?
    Credits are non-refundable, so please ensure that you purchase only the amount you need.

Technical Support

  • Who can I contact if I face issues?
    You can reach out to our support team via [email protected]. We’re here to assist you with any issues regarding your account, payment, or file generation.

Billing and Invoicing

  • Will I receive an invoice for my purchases?
    Yes, you will receive a standard invoice for each purchase. However, please note that this invoice is currently not a GST-compliant invoice.
  • Is GST charged on purchases?
    No, at this time, GST is not charged on our services, and GST credits are not provided.
  • Can I claim GST credits for my purchases?
    Currently, since we do not charge GST, GST credits are not applicable on any purchases made on the site.

Legal and Privacy

  • How is my data protected?
    We prioritize data security and follow strict privacy policies to protect your information. Please refer to our Privacy Policy for more details.
  • What are the terms for using the generated files?
    The designs generated are licensed for personal and commercial use. However, redistribution or resale of the original design files is prohibited.