Welcome to satvikpackaging.com. By accessing or using our services, you agree to be bound by the terms and conditions outlined below. These terms are designed to ensure a transparent and secure experience for all our users. Please read them carefully, and if you have any questions or concerns, feel free to contact us.


Acceptance of Terms

  • By accessing and using this website, users agree to comply with these Terms and Conditions. Failure to adhere to any of the terms may result in suspension or termination of the user’s account.



Eligibility

  • Users must be at least 18 years old to create an account and use the services. By using the site, users confirm that they meet this eligibility requirement.



Account and Security

  • Users are responsible for maintaining the confidentiality of their account login credentials. Any actions or activities conducted under their account are their responsibility.

  • If a user suspects unauthorized access to their account, they must notify the support team immediately.


Use of Services

  • License: Users are granted a non-exclusive, non-transferable license to use the DXF files generated through the service for personal and commercial purposes.

  • Restrictions: Users are prohibited from redistributing, reselling, or sublicensing any generated files or any part of the service.


Payment and Credits

  • Users agree to the credit-based payment model and understand that credits are non-refundable once purchased.

  • Payments are processed through Razorpay, and users agree to abide by the terms of the payment provider.


File Generation and Availability

  • Accuracy: Users must input accurate dimensions and specifications, as these directly impact the generated files. We are not responsible for errors in the design resulting from incorrect user input.

  • Redownloads: Previously generated files are available for redownload through the user’s account history at no additional cost.


Refunds and Cancellations

  • Once a design file has been generated, it is non-refundable due to its custom nature. Credits purchased are non-refundable as well.

  • In cases of technical errors that prevent file generation, please contact support for resolution.


Limitations of Liability

  • The site and its services are provided “as-is,” and we make no warranties, either expressed or implied, regarding the accuracy, reliability, or availability of the service.

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of the service, including but not limited to design inaccuracies or compatibility issues with third-party software.


Intellectual Property

  • All content on this site, including text, graphics, logos, and software, is the property of the site owner or licensors. Users are granted limited access to use the content solely for personal, non-commercial purposes, except as permitted by the custom designs generated.


Termination of Service

  • We reserve the right to terminate or suspend a user’s account, without prior notice, if any of the terms are violated or if fraudulent activity is suspected.


Changes to Terms

  • We reserve the right to modify these Terms and Conditions at any time. Continued use of the site after changes have been posted constitutes acceptance of the modified terms.


Billing, Invoicing, and GST

  • Users will receive a non-GST invoice for each purchase. Currently, GST is not charged, and no GST credits are provided. Any changes in tax compliance will be communicated through an update to these terms.


Privacy Policy

  • By using the site, users agree to the collection and use of personal information as outlined in the Privacy Policy.


User Conduct

  • Users agree not to use the service for any unlawful purposes, including submitting any misleading, false, or illegal content through the site.

  • We reserve the right to terminate accounts found to be in violation of applicable laws or engaging in abusive behavior.


Technical Support and Availability

  • While we strive to ensure that the site and services are available at all times, we do not guarantee uninterrupted access. Scheduled maintenance or unexpected downtime may occur, and we are not liable for service interruptions.

  • Technical support is currently provided via email only. Please write to us on [email protected] for issues you may have. We aim to respond to all inquiries as soon as possible.


Jurisdiction and Governing Law

  • This agreement and any dispute arising from it will be governed by the laws of India. Users agree to submit to the jurisdiction of Gurugram, Haryana, India for the resolution of any disputes not settled amicably.


Disclaimer of Liability for External Links

  • The site and its services are provided “as-is,” and we make no warranties, either expressed or implied, regarding the accuracy, reliability, or availability of the service.

  • The site may contain links to third-party websites for user convenience. We are not responsible for the content or practices of these external sites and do not endorse them.